warranty-returns
Warranty, Returns & Shipping Policy
At Destrone, we are dedicated to delivering high-quality drones and services to ensure a seamless experience for our customers. Below is our comprehensive policy for warranties, returns, and shipping.
Warranty & Warranty Duration
All new products purchased from Destrone come with a 1-year warranty starting from the date of purchase. This warranty covers:
- Manufacturing defects.
- Damages incurred during transit.
Exclusions:
- Accessories and components of the primary product are not covered under the warranty.
Return Policy
If you receive a defective product, you can request a return within 48 hours of delivery.
To initiate a return:
- Complete the Product Return Form (link will be provided).
- Submit proof of the issue, such as a video showing the unboxing and initial use.
Process:
- Our support and technical team will verify the issue and attempt to resolve it.
- If unresolved, the product will be approved for return or refund.
Conditions for Return:
- The product must be in its original, unused condition if claimed as "not defective."
- If claimed defective, the product must not be activated by the customer to remain eligible for a return.
- Accessories and components of the primary product are non-returnable.
Pickup Service:
Destrone will arrange for the faulty product's pickup and return to our service center.
Shipping Policy
- Orders are dispatched within 48 hours of order placement.
- During public holidays, dispatch may be delayed to accommodate scheduling.
Refund & Cancellation Policy
- Refunds are processed to the original payment method within 5-7 business days.
- For defective products, a full refund or exchange will be provided.
- If you change your mind, cancellations made within 12 hours of placing the order are free of charge.
- Cancellations made after 12 hours will incur a 5% cancellation fee.
Shipping Costs for Returns
Destrone covers all shipping costs for returns of faulty products. Customers are not responsible for return shipping charges.